Can I claim for returned or cancelled goods or services?
Yes, you can use the court to claim if you have:
- written to let the seller to let them know, although some allow you to cancel by phone
- after cancelling you need to have taken good care of all of the goods in your contract and sent them all back in reasonable condition. You have to pay for return delivery, unless the seller doesn't say this in its T&Cs, or the goods were faulty
- the goods or services from an EU-based business via mail order, phone or online
- they are protected under The Distance Selling Regulations
- you returned goods in time, this is usually 7 working days from the day after you receive goods
- you cancelled services in time, this is usually 7 working days from the day after the order is provide
Where the supplier has not paid you back any cash within 30 days, including cost of delivery to you you can claim.
If the supplier did not tell you about your cancellation rights, you should have longer to cancel the order.
If you or the supplier specified a certain delivery date (eg, in time for a birthday or Christmas) but your order wasn't delivered on time you've a right to a full refund.
If a date wasn't specified at all, then standard delivery should be within 30 days.
No, you cannot claim for fresh food and flowers, personalised goods, accommodation, transport, newspapers and magazines, sealed audio, video or computer software that's been opened, or a service that's already started and can't be cancelled
[return to claimant scenarios]